Beaumont House

Updated 6 May 2021

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was carried out by one inspector and a specialist nurse advisor.

Service and service type

Beaumont House is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced; however, we called the home from the car park and gave the registered manager five minutes notice before we entered the home. This was to ensure we were informed of the home's COVID-19 status and procedure for visiting healthcare professionals.

What we did before the inspection

The provider was in the process of completing the required Provider Information Return and we received this information after we inspected. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report. We had completed Transitional Monitoring Activity (TMA) with the service on 12 January 2021. TMA is a strengthened approach to monitoring, based on specific existing key lines of enquiry (KLOEs), so we can continually monitor risk in a service. This focussed on safety, how effectively the home was led and how easily people could access the home. We sought feedback from relatives, and we carried out an online virtual interview we the registered manager. We reviewed information we had received about the service. We used all of this information to plan our inspection.

During the inspection

We spoke with three people who used the service and sought feedback during information gathering for TMA from six relatives about their experience of the care provided. We spoke with twelve members of staff including the provider, registered manager, deputy home manager, a nurse, care workers, domestic staff, maintenance person and the chef. We also spoke with two relatives who were visiting the home.

We reviewed a range of records. This included two people’s care records and multiple medication records. We looked at five staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.

After the inspection

We continued to seek clarification from the provider to validate evidence found. We looked at four more people’s care records, training data and quality assurance records.

Updated 6 May 2021

About the service

Beaumont House is a nursing home providing nursing and personal care for up to 79 people. Beaumont House is a purpose build care home over three floors. All bedrooms are with en-suites and the home also includes number of apartments with private lounges and kitchenets. There was a large landscaped garden available for people to use. At the time of inspection there were 25 people living at the home.

People’s experience of using this service and what we found

People were kept safe from avoidable harm and abuse. There were enough staff on duty to keep people safe and to support them with their required needs. Risks to people were assessed and monitored. Accidents, incidents and falls were reviewed, and measures were put in place to prevent them from re-occurring. Medicines were managed safely.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People who did not have the capacity to make specific decisions, had best interest decisions in place which were agreed with relatives and family members.

People had detailed care plans in place which were regularly updated. People were happy with the food provided, with choices available at each mealtime and with snacks in between. People were supported by staff who had the skills, knowledge and experience to deliver effective care and support. People experienced positive outcomes regarding their health and wellbeing, and when it was needed, people were referred to external services to ensure continuity of care. People lived in the environment which was decorated to a high standard and reflected their needs and preferences.

People were treated with dignity and compassion by staff who knew them well. People’s social and recreation needs were met through in-house activities programme. People, relatives and staff were encouraged to express their views about the home and actions were taken to make improvements to the home.

People received care that was personalised and responsive to their needs. People’s care plans included information about their choices and preferences. People were involved in planning their end of life plans where it was appropriate. People were supported to maintain relationships with their relatives and loved ones throughout the COVID-19 pandemic.

The home used a range of systems and processes to monitor the quality and effectiveness of the service provided. Actions had been identified and worked on by the management team to make further improvements. Staff spoke positively about the current management team. The registered manager was working with the local authority and other external professionals to develop the home.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 3 May 2019 and this is the first inspection.

Why we inspected

This was a planned inspection.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.