- Homecare service
Eleanor Nursing and Social Care - Boscombe Office
Report from 8 July 2024 assessment
Contents
Ratings
Our view of the service
Eleanor Nursing and Social Care – Boscombe Office is a domiciliary care service providing a regulated activity of personal care. The service was providing care and support to people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our assessment which took place between 9 July and 10 July 2024, there were 53 people receiving personal care from the service. This assessment was prompted by concerns around the management of risk and staff training, therefore we looked at the 2 quality statements related to the concerns. However, following the assessment we did not have concerns and systems operated robustly within the service and people were safe. Risks to people were identified, assessed and clear instructions for staff ensured safe ways of working. Staff were recruited safely and had received training, support, and guidance to enable them to carry out their role effectively. The provider and registered manager had created a service improvement plan and were working towards further development and strengthening of the systems.
People's experience of this service
People told us they were happy with the service they received from Eleanor Nursing and Social Care – Boscombe Office. People and their relatives spoke of staff with affection and fun, many saying they were a welcomed addition to their lives. Staff arrived on time and people could rely on them. One person told us, “Staff know how to do everything I’ve had them long enough now, so they do things how I like. I’ve not had any problems, I’m happy with what they do for me, they are all lovely.”