PPU Enterprises Limited Also known as FirstSight

Updated 1 December 2021

PPU Enterprises aka Hey Baby 4D Southampton, is a baby scanning service located at the Ageas Bowl in Southampton. The service is based in a standalone unit which it shares with a physiotherapy service.

The service offers private pregnancy scanning services and primarily serves the communities of Southampton and Eastleigh; however, it also allows bookings from women from outside this area. The service provides ultrasound scans for reassurance or gender determination from 6 - 42 weeks of pregnancy. Appointments include scan findings and images for keepsake purposes. In the event of anomaly detection, women are referred to the local NHS early pregnancy assessment unit or maternity service, depending on the stage of pregnancy. The service also provides non-invasive pregnancy testing (NIPT). NIPT is a screening test used to determine the risk of a child being born with certain chromosomal abnormalities.

The service registered with CQC in 2019. The service has had the same registered manager in post since registration. This is the service’s first inspection since their registration with CQC.

We carried out this unannounced inspection using our comprehensive inspection methodology on 3 September 2021.

We rated all services inspected as good. Overall, we rated safe, effective, caring, responsive, and well-led as 'good'.

Updated 1 December 2021

We rated it as good because:

• The service had enough staff to care for women and keep them safe.
• Staff had training in key skills, understood how to protect women from abuse, and managed safety well.
• Staff assessed risks to women, acted on them and kept good care records.
• The service managed safety incidents well and learned lessons from them.
• Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of women.
• Staff treated women with compassion and kindness. They respected their privacy and dignity. They provided emotional support to women, families and carers.
• The service planned care to meet the needs of local people, took account of women’s individual needs, and made it easy for people to give feedback.
• Women could access the service when they needed it and did not have to wait long for their results.
• Leaders ran services well using reliable information systems and supported staff to develop their skills.
• Staff understood the service’s vision and values and applied them in their work.
• Staff felt respected, supported and valued. They were focused on the needs of women receiving care.
• Staff were clear about their roles and accountabilities.
• The service engaged well with women to plan and manage services and staff were committed to improving services continually.

However:

• Information leaflets were not available in other languages or in an accessible format.
• For women who lacked capacity, the policy to gain consent did not follow national guidance as services offered would not be medically indicated.

Updated 1 December 2021

See the summary above for details.