• Services in your home
  • Homecare service

Poole and Bournemouth Shared Lives

Overall: Good read more about inspection ratings

103 Southcote Road, Bournemouth, BH1 3SW (01202) 127750

Provided and run by:
Bournemouth, Christchurch & Poole Council (BCP)

Important: The provider of this service changed. See old profile

Report from 5 December 2023 assessment

Ratings

  • Overall

    Good

  • Safe

    Good

  • Effective

    Good

  • Caring

    Good

  • Responsive

    Good

  • Well-led

    Good

Our view of the service

BCP Shared Lives is a care scheme where people can live with support in the family home of a self-employed Shared Lives carer. These Shared Lives carers are recruited and trained by the BCP Shared Lives officers who are responsible for matching people to carers. At the time of the inspection, there were 45 people using the service. We carried out our on-site assessment on the 5 January 2024 and 8 January 2024, off site assessment activity started on 7 December 2023 and ended on 10 January 2024. During this assessment we looked at 5 quality statements: Safeguarding; Involving people to manage risks; Safe and effective staffing; Independence, choice and control and Equity in experiences and outcomes.

People's experience of this service

People told us they felt safe and able to “break boundaries”, staff knew people exceptionally well and people were confident to raise any concerns. Feedback from people using the service, self-employed carers and professionals praised the registered manager’s leadership, passion and enthusiasm for the service. People told us they were in control of planning their care and were able to vocalise how staff support them, one person stated, “I decide what I want to do, I’m the boss of my care. My carers treat me like a queen, and I am part of the family now.”