Background to this inspection
Updated
17 May 2023
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.
Inspection team
This focused inspection was carried out by 1 inspector.
Service and service type
Objective Care Limited is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. Objective Care Limited is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
Registered Manager
This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.
At the time of our inspection there was a registered manager in post.
Notice of inspection
This inspection was unannounced.
What we did before the inspection
We looked at all the information we held about the provider. This included the last inspection report, information we had received since the last inspection, such as notifications of incidents and other contact with the provider. We sought feedback from the local authority who work with the service. The registered manager had completed a Provider Information Return (PIR) on 30 July 2022. The PIR is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
During the inspection
We met 3 people who lived at the service. We also met the registered manager and the owner of the organisation and the regional manager and 3 care staff. We looked at the care records for 3 people who lived at the service. We looked at the recruitment, training, and support records of 3 members of staff. In addition, we viewed other records the provider used for managing the service which included records of meetings and quality monitoring. As part of the inspection, we looked at how medicines were stored, recorded, and administered.
Updated
17 May 2023
About the service
Objective Care Limited is a care home for up to eight adults who have mental health needs. People who live at the home, other stakeholders and the provider call the home West House. At the time of the inspection eight people were living at the home. The provider is also called Objective Care Limited who are a small private company.
People’s experience of using this service and what we found
People who lived at the service felt the staff and management were caring and kind and available when needed. People, their relatives and other professionals were satisfied with the level of care people received.
The provider had effective systems in place to help safeguard people from the risk of abuse. Staff were recruited safely and supported to develop their skills through supervision and training to help them deliver appropriate care to people.
The provider had quality assurance systems in place to monitor and manage the quality of service delivery. The environment was safely maintained. There was evidence that the staff had responded appropriately to incidents and accidents to help prevent reoccurrence.
People felt the service was well managed and they were able to speak with the registered manager whenever they needed. Records were appropriately maintained and well organised. There were clear policies and procedures and the staff were aware of these.
People's care needs had been assessed and planned for in line with current guidance. Each person had an individual care plan which informed the staff how the person needed to be cared for. Care plans were followed and updated when people's needs changed. People received the support they needed to stay healthy and the staff worked closely with other healthcare professionals to meet people's needs.
Rating at last inspection and update
The rating at the last inspection was good (published 22 December 2017).
Why we inspected
This inspection was prompted by a review of the information we held about the service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has remained good. This is based on the findings at this inspection.
For more information, please read the detailed findings section of this report. If you are reading this as a separate summary, the full report can be found on the Care Quality Commission (CQC) website at www.cqc.org.uk
Recommendations
We have made a recommendation for the provider to review their risk assessments around locking the kitchen
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.