About the service Objective Care Limited is a care home for up to eight adults who have mental health needs. People who live at the home, other stakeholders and the provider call the home West House. At the time of the inspection eight people were living at the home. The provider is also called Objective Care Limited who are a small private company.
People’s experience of using this service and what we found
People who lived at the service felt the staff and management were caring and kind and available when needed. People, their relatives and other professionals were satisfied with the level of care people received.
The provider had effective systems in place to help safeguard people from the risk of abuse. Staff were recruited safely and supported to develop their skills through supervision and training to help them deliver appropriate care to people.
The provider had quality assurance systems in place to monitor and manage the quality of service delivery. The environment was safely maintained. There was evidence that the staff had responded appropriately to incidents and accidents to help prevent reoccurrence.
People felt the service was well managed and they were able to speak with the registered manager whenever they needed. Records were appropriately maintained and well organised. There were clear policies and procedures and the staff were aware of these.
People's care needs had been assessed and planned for in line with current guidance. Each person had an individual care plan which informed the staff how the person needed to be cared for. Care plans were followed and updated when people's needs changed. People received the support they needed to stay healthy and the staff worked closely with other healthcare professionals to meet people's needs.
Rating at last inspection and update
The rating at the last inspection was good (published 22 December 2017).
Why we inspected
This inspection was prompted by a review of the information we held about the service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has remained good. This is based on the findings at this inspection.
For more information, please read the detailed findings section of this report. If you are reading this as a separate summary, the full report can be found on the Care Quality Commission (CQC) website at www.cqc.org.uk
Recommendations
We have made a recommendation for the provider to review their risk assessments around locking the kitchen
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.