Citibase Slough

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

People's needs were assessed and planned for. They were able to express their choices and be involved in planning and reviewing care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Relatives of people using the service told us they and their family member were involved in planning their own care. They told us they had an initial meeting with the manager where they assessed the person’s needs and risks to them. They explained people’s views and personal preferences were included in care plans.

Staff knew people well and helped to ensure people received care and support that met their needs.

The provider carried out initial assessments of people's needs and preferences with people and their family members. These included information about their background, culture, allergies, their likes and dislikes and hobbies. Each person had a care plan which reflected these assessments and explained how staff should meet their needs. This helped provide staff with guidance about best practice. Care plans were person centred and included fact sheets on medicines people took and their medical conditions.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.