Archived: Waverley Court

Updated 17 November 2016

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 20 & 24 October 2016 and was announced. We gave the service 48 hours' notice of the inspection because the manager is often out of the office supporting staff. We needed to be sure that they would be in.

The inspection was carried out by one adult social care inspector. The provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We reviewed the information we held about by service including notifications sent to us by the provider. Notifications are forms that the provider is required by law to send us about incidents that occur at the service. We also spoke with the local authority for this service to obtain their views on the service and used their feedback when planning this inspection.

We spoke with six people who used the service, four relatives of people who used the service, three members of care staff, the registered manager and the community services manager. We looked at six people's care records, seven staff recruitment files and staff training records. We also looked at accident and incident records, complaints received and quality assurance audits.

Following the inspection, we spoke to two healthcare professionals.

Updated 17 November 2016

This inspection was announced and took place on 20 and 24 October 2016. We gave the provider 48 hours' notice of our intention to undertake the inspection. This was because the service provides domiciliary care to people in their own homes and we needed to make sure someone would be available at the office.

Waverley Court is owned and managed by Hanover Housing Association and the onsite care team is provided by Brunelcare, which is a domiciliary care agency registered to provide personal care to people living in their own homes. At the time of our inspection 30 people received care and support services.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People we spoke with told us that they felt safe when staff entered their home and that staff knew how to support them.

Staff were able to tell us of the needs of the people they provided care for and their roles and responsibilities in keeping people safe.

There were sufficient numbers of staff, who had a good understanding of protecting people from the risk of abuse and harm and their responsibilities to report suspected abuse.

Medicines were administered by staff that had received training to do this. The provider had procedures in place to check that people received their medicines as prescribed to effectively and safely meet their health needs.

People told us they received reliable care from a regular team of trained staff who understood their likes, dislikes and preferences for care and support and that they were kept informed of any changes.

Staff sought people's consent and demonstrated their understanding of people's right to refuse care.

Staff supported people to make their own choices and decision's about their care and support. We found people were involved in how their care was planned to meet their needs.

Staff supported people to access health care services such as their GP or district nurses.

People told us they had developed good relationships with staff and they were treated with dignity and respect.

People received care that met their individual needs.

People and staff said managers listened to them and they felt confident they could raise any issues if they needed to.

The registered manager ensured regular checks were completed to monitor the quality of the care that people received and action had been taken where areas were identified for improvement.

People and staff spoke positively about the registered manager and the support they provided.

People were positive about the care and support they received and the service as a whole.