20 October 2016
During a routine inspection
Waverley Court is owned and managed by Hanover Housing Association and the onsite care team is provided by Brunelcare, which is a domiciliary care agency registered to provide personal care to people living in their own homes. At the time of our inspection 30 people received care and support services.
There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People we spoke with told us that they felt safe when staff entered their home and that staff knew how to support them.
Staff were able to tell us of the needs of the people they provided care for and their roles and responsibilities in keeping people safe.
There were sufficient numbers of staff, who had a good understanding of protecting people from the risk of abuse and harm and their responsibilities to report suspected abuse.
Medicines were administered by staff that had received training to do this. The provider had procedures in place to check that people received their medicines as prescribed to effectively and safely meet their health needs.
People told us they received reliable care from a regular team of trained staff who understood their likes, dislikes and preferences for care and support and that they were kept informed of any changes.
Staff sought people's consent and demonstrated their understanding of people's right to refuse care.
Staff supported people to make their own choices and decision's about their care and support. We found people were involved in how their care was planned to meet their needs.
Staff supported people to access health care services such as their GP or district nurses.
People told us they had developed good relationships with staff and they were treated with dignity and respect.
People received care that met their individual needs.
People and staff said managers listened to them and they felt confident they could raise any issues if they needed to.
The registered manager ensured regular checks were completed to monitor the quality of the care that people received and action had been taken where areas were identified for improvement.
People and staff spoke positively about the registered manager and the support they provided.
People were positive about the care and support they received and the service as a whole.