Our current view of the service
Updated
15 January 2025
Date of Assessment: 25 February 2025 to 4 March 2025. The service is a residential care home providing personal care to older people. We carried out this assessment due to concerns we had received about the service. We found the provider had begun to address the concerns and were taking action to put things right. Newly developed systems required reviewing and embedding to ensure they were effective. Medicines were not always managed safely. Risks associated with people’s care had been identified but not always documented clearly to ensure staff followed safe practice. The home was predominantly clean and well maintained. However, we identified some concerns during our assessment which were addressed in a timely way. Staff were recruited safely and felt supported by the management team. People had access to healthcare professionals. The service was in breach of legal regulation in relation to the ways people’s medicines were managed and governance at the service. We have also asked the provider for an action plan in response to some of the concerns found at this assessment.
People's experience of the service
Updated
15 January 2025
People were happy living at Ladyfield House and were positive about the quality of their care they received. People told us staff were kind and caring and made sure they were kept safe. One person said, “I feel I am safe because I am well looked after.” Another person said, “I feel safe because there are people around.” People told us they received their medicines on time and could see the doctor when they needed to. Relatives were happy that their family members received support from staff who were patient and understood their needs. People told us the meals and food provision was good and said, “The food is excellent, there is plenty and a good variety.” People and relatives felt staff were well organised and very obliging but commented there were not always enough staff around. One person said, “Sometimes they are short staffed,” another person said, “There are not really enough staff.” Relatives were pleased staff informed them about changes and updates to their relatives’ care. People and relatives knew the manager by name and were complimentary about her abilities to run the home well.