Ladyfield House

Ladyfield House is a residential care home providing personal care for up to 50 people. The accommodation is arranged at ground level and has two units, one unit specialising in dementia care. There were 40 people living at the home on the day of our inspection.

People’s experience of using this service and what we found

Risks associated with people's care had been identified and assessments were in place to minimise risks occurring. The home had a process in place to safeguard people from the risk of abuse. Staff were knowledgeable about safeguarding and knew what action to take if they suspected abuse. The provider had a robust recruitment system in place to ensure appropriate staff were employed.

The registered manager could evidence that maintenance checks had been carried out to ensure the building was meeting health and safety requirements. Accidents and incidents were analysed to ensure trends and patterns were identified to minimise future incidents. People's received their medicine as prescribed. During our tour of the home we identified some minor issues with infection control. These were swiftly addressed by the registered manager.

People's needs were assessed, and care and treatment delivered in line with them. Staff felt supported and told us they received training which gave them the knowledge to carry out their role. People were assisted to eat and drink and were offered choice in line with their needs and preferences.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

We spent time observing staff interacting with people who used the service. Staff were kind, caring and thoughtful. We saw staff respected people's privacy and dignity by closing doors where appropriate.

People received person centred care which met their needs and took into consideration their preferences. Care plans were in the process of transition from paper based to electronic records and further work was required to ensure all information had been transferred and was current.

The provider had a complaints procedure and kept a log of concerns received. Concerns were used to develop the service.

The provider had a quality assurance system in place and ensured audits were carried out frequently to identify and actions and resolve them.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 04 February 2020 and this is the first inspection.

The last rating for the service under the previous provider was good, published on 11 September 2018.

Why we inspected

This was the first inspection since the current provider registered with us. Therefore, we needed to inspect the service to obtain a rating.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.