Archived: Woodford House

Woodford House is a residential care home providing nursing and personal care for up to 39 people. Peoples’ needs were varied and included people with nursing needs and people requiring short term nursing or personal care before returning home. The service was arranged on one level and at the time of the inspection there were 18 people living in the service.

People’s experience of using this service and what we found

People told us they felt safe in the service as staff were always around and call bells were answered promptly. One person said, “Oh, yes, it’s definitely safe.” Another person said, “We are well looked after – no complaints.” Staff completed safeguarding training, and this was up to date. Risks were managed and people received safe care and treatment. Medicines were managed in line with national guidance and lessons were learned when things went wrong.

People and their relatives told us staff were kind and caring. One relative said, “They are very kind, very helpful.” People and their relatives were involved in decisions about their care and their dignity and privacy was respected. People were encouraged to be independent.

The registered manager had an open-door policy. Staff found the management team approachable and supportive. Relatives told us that communication with the office was good and the manager was always accessible. Relatives told us that any queries by email were responded to quickly. There were comprehensive quality assurance processes in place to monitor all aspects of the service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 21/11/2019 and this was the first inspection.

Why we inspected

This was a planned inspection based on timescales for unrated services.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.