Heffle Court

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Staff were supported in their role and were confidence that matters they raised were addressed quickly. The provider had a robust support system for both staff and people to promote good well-being. This was effective and staff spoke positively about working at Heffle Court.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider has processes in place to regularly monitor and promote good well-being of both staff and people using the service. This enabled them to quickly identify and act on any issues which may occur. New staff were supported by a buddy system to give them a specific person to guide them through beginning their new role.

Staff told us they felt supported and named people they would be happy to talk to or raise concerns with if needed. This included senior staff and management. Staff were aware the registered manager was currently off work and said they would go to the operations manager to discuss any issues if they arose. Staff also had supervision and meetings daily to hand over information and used these as an opportunity to discuss any minor concerns if appropriate.