Heanor Park Care Home

Updated 19 October 2021

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

Two inspectors and an Expert by Experience carried out this inspection. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Heanor Park Care Home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager who was completing their registration with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report. We used all of this information to plan our inspection.

During the inspection

We spoke with five people who used the service about their experience of the care provided. We spoke with six members of staff, the manager and area manager. We observed the care and support being provided and reviewed a range of records. This included six people’s care records, medicine records, recruitment record and a variety of records in relation to the management of the service.

After the inspection

We spoke with seven relatives for their views about the care provided.

Updated 19 October 2021

About the service

Heanor Park Care Home is a residential care home providing personal care to 29 older people at the time of the inspection. The service can support up to 60 people. The home has four separate living environments in the home, each with different seating areas, kitchen and a designated themed room including a shop, cinema and library. On the second floor, there are six supported living self-contained studio bedrooms. There is an enclosed landscaped garden on the ground floor; some of the ground floor bedrooms have a private patio. All bedrooms are en-suite.

People’s experience of using this service and what we found

Positive and caring relationships had been developed between people and the staff. People felt staff were compassionate and they had developed meaningful relationships with them. People felt valued and respected by staff, and relatives spoke of the peace of mind they enjoyed knowing their family members were so well looked after for by staff who really cared. People were treated with dignity and respect by staff who went the extra mile to ensure they lived their life independently and as fully as possible. Staff valued people's differences and responded to each person's wishes and people’s diversity was fully recognised and promoted. Staff were proud of the care and support they delivered.

People were safe and protected from avoidable harm because staff knew how to identify and report any concerns relating to the risk of abuse. People were not restricted due to perceived risk and supported to try different experiences. People received their prescribed medicines at the right time and there were systems in place to ensure these were safely managed. The staffing was organised to enable people to spend time with staff; they were not rushed and enjoyed discussing their interests and spending time together.

Staff had received training in infection control practices and personal protective equipment such as gloves and aprons were provided for them. The management team took suitable actions following any incidents and learning was shared with staff.

The home had been designed to support people living with dementia. Consideration had been given to facilities in each area and there was intelligent lighting, which changed in intensity during the day to reflect the natural passage of time.

People benefitted from receiving a service from staff who were well trained. The care planning focused on people’s individual needs and preferences. People were supported to make their own decisions and staff respected their choices. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

The manager completed assessments to make sure people’s needs could be met and individualised care plans were developed with people and reviewed when their needs changed to ensure it reflected their wishes. Staff knew people well, and promptly identified when people’s needs changed, seeking professional advice where needed. People knew how to raise complaints and were confident that where shortfalls were identified, actions would be taken.

Staff were proud of the service and felt well supported by the management team. The management team promoted strong values and people, relatives and staff felt the service was well managed. There were processes in place for people to express their views and opinions about the service provided. People spoke highly of the management team who were always available and supportive. The management team were committed to developing the new service to meet people’s diverse needs.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 11 December 2019 and this is the first inspection.

Why we inspected

This was a planned inspection based on the when the service was registered.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.