We carried out a review of the data available to us about Heanor Park Care Home on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Heanor Park Care Home, you can give feedback on this service.
Heanor Park Care Home is a residential care home providing personal care to 29 older people at the time of the inspection. The service can support up to 60 people. The home has four separate living environments in the home, each with different seating areas, kitchen and a designated themed room including a shop, cinema and library. On the second floor, there are six supported living self-contained studio bedrooms. There is an enclosed landscaped garden on the ground floor; some of the ground floor bedrooms have a private patio. All bedrooms are en-suite.
People’s experience of using this service and what we found
Positive and caring relationships had been developed between people and the staff. People felt staff were compassionate and they had developed meaningful relationships with them. People felt valued and respected by staff, and relatives spoke of the peace of mind they enjoyed knowing their family members were so well looked after for by staff who really cared. People were treated with dignity and respect by staff who went the extra mile to ensure they lived their life independently and as fully as possible. Staff valued people's differences and responded to each person's wishes and people’s diversity was fully recognised and promoted. Staff were proud of the care and support they delivered.
People were safe and protected from avoidable harm because staff knew how to identify and report any concerns relating to the risk of abuse. People were not restricted due to perceived risk and supported to try different experiences. People received their prescribed medicines at the right time and there were systems in place to ensure these were safely managed. The staffing was organised to enable people to spend time with staff; they were not rushed and enjoyed discussing their interests and spending time together.
Staff had received training in infection control practices and personal protective equipment such as gloves and aprons were provided for them. The management team took suitable actions following any incidents and learning was shared with staff.
The home had been designed to support people living with dementia. Consideration had been given to facilities in each area and there was intelligent lighting, which changed in intensity during the day to reflect the natural passage of time.
People benefitted from receiving a service from staff who were well trained. The care planning focused on people’s individual needs and preferences. People were supported to make their own decisions and staff respected their choices. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
The manager completed assessments to make sure people’s needs could be met and individualised care plans were developed with people and reviewed when their needs changed to ensure it reflected their wishes. Staff knew people well, and promptly identified when people’s needs changed, seeking professional advice where needed. People knew how to raise complaints and were confident that where shortfalls were identified, actions would be taken.
Staff were proud of the service and felt well supported by the management team. The management team promoted strong values and people, relatives and staff felt the service was well managed. There were processes in place for people to express their views and opinions about the service provided. People spoke highly of the management team who were always available and supportive. The management team were committed to developing the new service to meet people’s diverse needs.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 11 December 2019 and this is the first inspection.
Why we inspected
This was a planned inspection based on the when the service was registered.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.