Foylebank Care Home

On this page

• Overview
• Learning culture
• Safe systems, pathways and transitions
• Safeguarding
• Involving people to manage risks
• Safe environments
• Safe and effective staffing
• Infection prevention and control
• Medicines optimisation

Safe – This key question has been rated good. This meant people were safe and protected from avoidable harm. Systems were in place to manage safeguarding incidents and staff were trained in safeguarding people from abuse. Risk assessments were in place to reduce people's risk of harm. Care plans provided staff with an overview of people's care needs. Enough trained staff were deployed, and staff received regular supervisions and training.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People felt confident that any concerns they raised would be dealt with promptly by the acting manager.

The acting manager told us about the systems they had in place to ensuring learning took place when things went wrong and how this was shared with the wider staff team.

Policies and procedures were in place and followed by staff.

We did not look at Safe systems, pathways and transitions during this assessment. The score for this quality statement is based on the previous rating for Safe.

People told us they felt safe living at Foylebank Care Home. One person told us, “It’s nice here. The manager is lovely, and all the staff are helpful and kind.” And another person told us, “I feel safe here, the staff make sure I am.”

The acting manager confirmed that they how they managed safeguarding concerns in line with best practice, this included notifying other agencies.

People were treated with dignity and respect. Staff spent time with people talking and listening to them.

Safeguarding incidents were reported, recorded and investigated. Accidents and incidents were analysed to identify any emerging themes or patterns in order to improve the care provided. Risks which affected people's daily lives were documented and known by staff. The management team monitored and regularly assessed these risks and took action as required to ensure people received care in a safe and consistent way.

People confirmed staff listened and supported them with their needs. One person told us, “The staff support me to make sure I am safe.”

The acting manager told us about how they ensured people, and their relatives were involved in planning their care and keeping them up to date with any changes.

The staff promoted people’s independence whenever possible and attended to people promptly when they needed assistance.

Risks to people were assessed, and measures were in place to reduce risk. People received care and support in a consistent and safe way.

People and relatives told us the environment was safe. One person said, “I can get around the home safely.” A relative confirmed their relative was monitored to reduce the risk of them falling.

Systems were in place to ensure regular checks of the environment and equipment used were in place.

We observed equipment to be clean and well maintained. An ongoing action plan was in place to maintain the environment until the provider's planned refurbishment took place.

People's care plans showed that risks relating to the environment had been considered and actions put in place to reduce those risks. Such as hand rails where needed.

People told us staff knew them well. One person said, “All of the staff are wonderful, very helpful and caring.”

The acting manager monitored staffing levels and ensured there was a satisfactory skill mix available to support people.

We observed enough staff to be available when people needed support, this included mealtimes which ensured people did not have to wait for assistance when required.

The provider operated safe recruitment processes. This included undertaking appropriate checks with the Disclosure and Barring Service (DBS) and obtaining suitable references. DBS checks provide information including details about convictions and cautions held on the Police National Computer. The information helps employers make safer recruitment decisions.

People and their relatives told us the home was kept clean. One person said, “My room is kept clean. I don’t have any concerns.”

The acting manager carried out monthly audits to identify and action any areas of concern.

The home was kept clean and an action plan was in place to maintain the service until the renovations took place, however, the acting manager was unsure when this would take place.

An infection prevention and control policy and procedure were in place, and was followed by staff and audited by the management team.

People were supported to take their medicines in a safe way by trained staff.

The acting manager told us how they ensured medicines were safely managed, this involved staff training, competency checks and audits.

Medicines were administered safely, and staff followed the policies and procedures in place.