Foylebank Care Home

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Well Led- This key question has been rated Good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care. The acting manager promoted an open and fair culture. Ongoing monitoring of the service was

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The acting manager spoke about their vision for the service and how they shared this with staff. Staff told us the service was homely and said everyone worked together to ensure people received the support they needed.

The acting manager was passionate about the quality of the care provided at Foylebank Care Home. They knew people well and supported staff to promote good practice.

The acting manager was passionate about providing quality care and included staff in the running of the service by seeking their views and keeping them up to date with any changes and staff confirmed this.

The acting manager was compassionate and caring about people, their relatives and the staff team.

A policy was in place to inform staff of how they could speak up. Staff were familiar with this and told us the actions they would take if they had any concerns

We found staff to be at ease to go to the acting manager with any concerns and staff confirmed this.

The acting manager told us how they supported and had an open-door policy and staff confirmed they were supported to maintain a good work life balance.

The culture of the service was continuously reviewed by the management team to ensure equal opportunities for staff were maintained.

The acting manager told us of the systems in place to ensure all aspects of the service was regularly audited and how they had an ongoing action plan to drive improvements where needed.

The acting manager promoted an open-door approach during our inspection. People, staff and relatives told us the acting manager was approachable and friendly.

People’s holistic needs were met as external professionals worked with the staff team to ensure people’s changing needs were met.

The acting manager confirmed they worked in partnership with visiting professionals.

Feedback from professionals confirmed the acting manager worked with them to improve the care provided to people.

Safe practices were in place and followed to ensure people accessed external professional services as needed.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.