Nightingale Care and Nursing Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

The provider had introduced systems to ensure people’s care plans and risk assessments were being developed with the inclusion of the people, their relatives, and staff. However, these had not been fully embedded, and relatives had not always been involved in this process. Arrangements were in place to support people receive care and treatment in an appropriate way based on their protected characteristics. Staff and leaders were working towards ensuring that people were at the centre of their care.

This service scored 54 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Assessing needs during this assessment. The score for this quality statement is based on the previous rating for Effective.

Staff told us that arrangements were in place to support people’s preferences and their dietary requirements. People’s care plans and risk assessments were being developed to include information from people, relatives and staff. Leaders explained people were supported clinically by visiting district nurses. The service held weekly clinical review meetings to ensure people’s care was being provided in line with best practice guidance. Staff felt they understood people’s needs through discussions with people and the information within their care plans. Guidance from relevant professionals was shared with them to help support people safely.

People told us that there were always drinks and snacks available. Feedback from relatives were mixed. Some relatives told us that their family members were given a wide range of choice around their meals, with good portion sizes. However, one relative told us that their family member is not encouraged or prompted to eat which [family member] needs. Another relative told us that [family member] “eats the food, but doesn’t like it”.

Arrangements were in place to ensure people receive a varied and well-balanced diet and it was observed that people were given choices. The provider had policies in place for staff to follow whilst supporting people with their nutrition and hydration. Senior staff had been provided with additional training to identify where people were at risk of malnutrition or dehydration.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.