Revitalise Skincare Clinic

Updated 28 June 2022

Background to Revitalise Skincare Clinic

The registered provider of Revitalise Skincare Clinic has two locations registered with CQC.

• Unit 21, The Gateway, 3 The Courtyard, Bythesa Road, Trowbridge, Wiltshire, BA14 8FZ.
• Flat 1, Lombard House, St James Parade, Bath, BA1 1UJ.

This inspection relates to the location: Unit 21, The Gateway, 3 The Courtyard, Bythesa Road, Trowbridge, Wiltshire, BA14 8FZ.

People can contact the clinic by telephone or through the website,

www.revitaliseskincareclinic.co.uk

Clinic appointments are available Tuesdays 10am to 6pm and Fridays 10am to 4pm.

The provider is registered to provide the following regulated activities: surgical procedures and treatment of disease, disorder or injury.

Revitalise Skincare Clinic provides non-surgical aesthetic treatment solutions such as: wrinkle reduction injections (botox), dermal fillers, non-surgical face lift with PDO threads, prescription skincare for acne, rosacea and hyperpigmentation, mole and skin tag removal, hyperhidrosis treatment (excessive sweating) and advanced laser hair removal.

The clinic is led by a registered manager who is the medical director and a registered general nurse and is supported by a clinic manager and a receptionist.

The clinic is located in Trowbridge town centre, where there are multiple car parks and it is within walking distance of the train station.

How we inspected this service

Before the inspection, we asked the provider to send us information about the service. This was reviewed prior to the site visit.

We also reviewed information held by CQC on our internal systems.

During the inspection we spoke with the provider, reviewed documentation and records including clinical records.

We made observations of the premises, facilities and the service provided.

The provider described people using the service as “clients” so from here on in this is how they will be referred to in the report.

To get to the heart of client’s experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 28 June 2022

This service is rated as Good overall.

The service was registered with the Care Quality Commission (CQC) on 17 August 2020 and this is the first inspection since registration.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Revitalise Skincare Clinic as part of our planned inspection programme.

The service is registered with CQC under the Health and Social Care Act 2008 as Revitalise Skincare Clinic in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

Revitalise Skincare Clinic provides a range of non-surgical cosmetic interventions, for example: Botox injections, which are not within CQC scope of registration. Therefore, we did not inspect or report on these services. We inspected those procedures offered by Revitalise Skincare Clinic which are regulated activities, for example Polydioxanone (PDO) thread lifts, mole removal and hyperhidrosis (injection of botulinum toxin for the treatment of excess sweating).

Revitalise Skincare Clinic is led by a registered manager who is also a registered nurse. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

During the inspection two people provided positive feedback about the service and following the inspection one person provided positive feedback by email.

People told us that every treatment was delivered with care and professionalism and it was a pleasant experience. People told us they felt fully advised, informed and never pressurised or sold to.

Our key findings were:

• The service had clearly defined and embedded systems, processes and standard operating procedures to keep people safe and safeguarded from abuse.
• The registered manager kept up to date in their specialist field and reviewed and monitored care and treatment to ensure the services provided were effective and there were quality outcomes for the people who used the service.
• Infection prevention and control systems and processes were effective. The registered manager had introduced additional measures to reduce the risk from Covid-19.
• People were able to contact an out of hours service 24 hours a day via email and telephone.
• The registered manager and clinic manager worked together to ensure the continuity and flexibility of the service met the needs of people.
• People were advised of treatment prices in advance and they were given a two week “cooling” off period before any treatment was undertaken.
• People had access to the complaints process.
• The registered manager encourages compassionate, inclusive and supportive relationships among staff so that they feel respected, valued and supported.

We saw the following outstanding practice:

• Feedback from people who used the clinic was continually positive: people said that the staff go the extra mile and the care and support received exceeds their expectations, from initial consultation to the aftercare treatment and review. People said the clinic has their best interests at the centre of the treatments discussed and they never felt under pressure to proceed with any treatments
• The service carried out six monthly customer satisfaction surveys to ensure that customer service was of a high standard and to highlight any areas where they could improve. Following the last survey in April 2022 the clinic received 30 responses all of which were extremely positive.

Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care