Revitalise Skincare Clinic

This service is rated as Good overall.

The service was registered with the Care Quality Commission (CQC) on 17 August 2020 and this is the first inspection since registration.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Revitalise Skincare Clinic as part of our planned inspection programme.

The service is registered with CQC under the Health and Social Care Act 2008 as Revitalise Skincare Clinic in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

Revitalise Skincare Clinic provides a range of non-surgical cosmetic interventions, for example: Botox injections, which are not within CQC scope of registration. Therefore, we did not inspect or report on these services. We inspected those procedures offered by Revitalise Skincare Clinic which are regulated activities, for example Polydioxanone (PDO) thread lifts, mole removal and hyperhidrosis (injection of botulinum toxin for the treatment of excess sweating).

Revitalise Skincare Clinic is led by a registered manager who is also a registered nurse. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

During the inspection two people provided positive feedback about the service and following the inspection one person provided positive feedback by email.

People told us that every treatment was delivered with care and professionalism and it was a pleasant experience. People told us they felt fully advised, informed and never pressurised or sold to.

Our key findings were:

• The service had clearly defined and embedded systems, processes and standard operating procedures to keep people safe and safeguarded from abuse.
• The registered manager kept up to date in their specialist field and reviewed and monitored care and treatment to ensure the services provided were effective and there were quality outcomes for the people who used the service.
• Infection prevention and control systems and processes were effective. The registered manager had introduced additional measures to reduce the risk from Covid-19.
• People were able to contact an out of hours service 24 hours a day via email and telephone.
• The registered manager and clinic manager worked together to ensure the continuity and flexibility of the service met the needs of people.
• People were advised of treatment prices in advance and they were given a two week “cooling” off period before any treatment was undertaken.
• People had access to the complaints process.
• The registered manager encourages compassionate, inclusive and supportive relationships among staff so that they feel respected, valued and supported.

We saw the following outstanding practice:

• Feedback from people who used the clinic was continually positive: people said that the staff go the extra mile and the care and support received exceeds their expectations, from initial consultation to the aftercare treatment and review. People said the clinic has their best interests at the centre of the treatments discussed and they never felt under pressure to proceed with any treatments
• The service carried out six monthly customer satisfaction surveys to ensure that customer service was of a high standard and to highlight any areas where they could improve. Following the last survey in April 2022 the clinic received 30 responses all of which were extremely positive.

Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care