This service is rated as
Good
overall.
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? – Good
We carried out an announced comprehensive inspection at Fylde Sports Injury Clinic as part of our inspection programme. This was the first CQC inspection for this location.
Fylde Sports Injury Clinic is a private clinic that offers outpatient services for adults and children from approximately eight years old. The service specialises in musculoskeletal injury management and sports medicine. The clinic offers in-house diagnostic ultrasound and a wide range of guided injections, as well as other services such as physiotherapy.
Dr Duncan G Roberston is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
Comment cards were not distributed to the provider prior to the inspection in order to minimise the risks associated with the COVID -19 pandemic. One patient attended the clinic on the day of our inspection.
Our key findings were:
- The service was offered on a private, fee paying basis only and was accessible to patients who chose to use it. Patients were able to access care and treatment from the clinic within an appropriate timescale for their needs.
- Information for patients was comprehensive and accessible. This included information on the treatments available and the provider’s fees.
- Systems and processes were in place to help keep patients safe including the maintenance of the premises, clinical equipment and the management of infection control, medication and clinical waste.
- The service had good facilities and was well equipped to treat patients and meet their needs.
- Systems, processes and records had been established to seek consent and to offer coordinated and person centred care.
- The provider was aware of current evidence-based guidance and they had the skills, knowledge and experience to carry out their role.
- Patients were encouraged to provide feedback and systems were in place to act on and learn from any complaints. Patient feedback was overall positive complimenting the service they received and the quality of care and treatment.
- Staff had access to ongoing training, supervision and appraisal.
- There were clear responsibilities, roles and systems of accountability to support good governance.
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care