National Unplanned Pregnancy Advisory Service Surbiton

Updated 13 June 2023

NUPAS Surbiton is part of the provider group National Unplanned Pregnancy Service (NUPAS). The service is located within a health centre and shares the premises with other services. The service offered is provided under contract with various London integrated care boards (ICB) for NHS patients. The service also accepts self-referrals and private patients.

NUPAS Surbiton provides termination of pregnancy service. The service is available three days per week. The service only carries out early medical terminations. The service operates as a hub for other satellite clinics associated with it which are managed by the same team. Those clinics offer similar services, based in Wandsworth, Battersea, Finchley, Fulham, Twickenham, and Essex.

NUPAS Surbiton provides the following services:

• pregnancy testing
• unplanned pregnancy consultation
• medical termination of pregnancy
• termination of pregnancy aftercare
• sexually transmitted infection testing
• contraceptive advice and contraception supply.

Updated 13 June 2023

It is the first time we rate this service. We rated it as good because:

• The service had enough staff, with appropriate training in key skills, to care for women and keep them safe. Staff understood how to protect women from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to women, acted on them and kept good care records.
• Staff provided good care and treatment, Staff worked well together for the benefit of women, advised them on how to lead healthier lives, and supported them to make decisions about their care.
• Staff treated women with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions.
• The service planned care to meet the needs of local people, took account of women's individual needs and made it easy for people to give feedback.
• Leaders ran services well using reliable information systems and supporting staff to develop their skills. Staff felt respected, supported, and valued. They were focused on the needs of women receiving care.

Updated 13 June 2023

It is the first time we rate this service. We rated it as good because:

• The service had enough staff to care for women and keep them safe. Staff had training in key skills, understood how to protect women from abuse, and managed safety well. The service-controlled infection risk well. Staff assessed risks to women, acted on them and kept good care records. They managed medicines well. The service managed safety incidents well and learned lessons from them.
• Staff provided good care and treatment. Staff worked well together for the benefit of women, advised them on how to lead healthier lives, and supported them to make decisions about their care.
• Staff treated women with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to women and their relatives.
• Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff felt respected, supported, and valued. They were focused on the needs of women receiving care. Staff were clear about their roles and accountabilities.

However:

• The provider offered limited opportunities to local staff to benchmark the service’s performance against other similar services.
• The provider aimed to offer Mental Capacity Act 2004 related training annually to all clinical staff, however, only three out of nine people were up to date with this requirement.
• The service did not always meet its 10 days treatment target for waiting time from the initial contact to treatment.

We rated this service as good because it was safe, effective, caring, responsive, and well led.