National Unplanned Pregnancy Advisory Service Surbiton

It is the first time we rate this service. We rated it as good because:

• The service had enough staff, with appropriate training in key skills, to care for women and keep them safe. Staff understood how to protect women from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to women, acted on them and kept good care records.
• Staff provided good care and treatment, Staff worked well together for the benefit of women, advised them on how to lead healthier lives, and supported them to make decisions about their care.
• Staff treated women with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions.
• The service planned care to meet the needs of local people, took account of women's individual needs and made it easy for people to give feedback.
• Leaders ran services well using reliable information systems and supporting staff to develop their skills. Staff felt respected, supported, and valued. They were focused on the needs of women receiving care.