Updated 18 June 2022
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.
Inspection team
The inspection team was made up of one inspector.
Service and service type
This service is a domiciliary care agency. It provides personal care to young people and their families living in their own houses and flats.
Registered Manager
This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
At the time of our inspection there was not a registered manager in post. The nominated individual was in process of registering as the manager with CQC. The nominated individual is responsible for supervising the management of the service on behalf of the provider.
Notice of inspection
We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider would be in the office to support the inspection.
Inspection activity started on 18 May 2022 and ended on 23 May 2022. We visited the location’s office on 20 May 2022.
What we did before the inspection
We used the information the provider sent us in the provider information return. This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make.
We sought feedback from the local authority commissioners and safeguarding team, and from Healthwatch, Wakefield. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England. We used all of this information to plan our inspection.
During the inspection
We spoke with two family members about their experience of the care provided. We met with the nominated individual. We spoke with three care workers.
We looked at written records, which included two young people’s care records and two staff files. A variety of records relating to the management of the service were reviewed. This included reviewing policies and procedures.