About the service Aspire2b is a domiciliary care agency supporting young people with a learning disability or autism and their families. At the time of this inspection the service was supporting five young people in four different families with personal care.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
There were systems in place to recognise and respond to any allegations of abuse. Safe recruitment procedures made sure staff were of suitable character and background. Families received support from a consistent staff team who were knowledgeable and experienced. Any incidents or feedback was shared with staff so lessons could be learnt and practice improved.
Staff were provided with an effective induction and relevant training to make sure they had the right skills and knowledge for their role. Staff were well supported in their jobs. Young people were supported to maintain good health and have access to health and social care services, as required. Young people were supported to have maximum choice and control of their lives; the policies and systems in the service supported this practice.
Families were supported by kind and caring staff who knew them well. Care records provided person-centred information to enable staff to meet young people’s needs and wishes. The service was well-led. The service had up to date policies and procedures which reflected current legislation and good practice guidance. There were systems in place to monitor and improve the quality of the service provided.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 24 April 2020 and this was the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.