Updated 1 April 2022
EdgCARE GP Surgery is a private doctor service located at Rear of 96, Edgware Way, Edgware, HA8 8JS that offers a pre-booked private community family doctor service. The Registered Provider is Edgcare Ltd and they have a satellite clinic based at BMI Hendon Hospital, a private hospital located at, 46-50 Sunny Gardens Road, Hendon, London, NW4 1RP. The satellite clinic operates from one consultation room and a shared waiting area located on the second floor of the hospital, which was not visited as part of the Inspection.
The service is registered with CQC to undertake the regulated activity of Diagnostic and Screening Procedures, Family Planning, Treatment of Disease, Disorder or Injury and Surgical Procedures. The clinical team is completed by a full-time clinical lead who is the Registered Manager, one part-time practice nurse, four salaried GPs, two male and two females, each of whom work part-time at the service. There is a practice manager who works full-time, two secretaries of whom one is a patient liaison and one is an NHS GP liaison and four part-time medical receptionists.
The service premises consists of two consultation rooms, an administration office and a shared waiting area all situated on the ground floor of private premises. The service is open between 8am and 10pm between Sunday and Thursday and between 8am and 1pm on Fridays and closed on a Saturday. When patients rung the surgery outside of their open hours, they were redirected to the provider’s out of hours service. The practice website can be found at: https://www.privatedoctorsnorthlondon.co.uk
Prior to the inspection we reviewed information requested from the provider about the service they were providing. During the inspection we spoke with the lead GP, the practice manager and one member of the non-clinical staff, analysed documentation and undertook observations. The provider offers telephone and face to face consultations, joint injections, minor surgery, ECG monitoring, home visits and telemedicine consultations. The service has a core group of 500 patients who visit the practice for unscheduled care which mostly includes, acute upper respiratory tract infections, urinary tract infections and depression and anxiety. The satellite clinic at BMI Hendon Hospital does not see children under the age of 18 years but they can be seen at EdgCARE GP Surgery Practice. Data for 2021 shows contact with under 4,000 patients, with treatment of disease, disorder or injury making up 99% of the activity and surgical procedures making up 1% of the activity.
To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:
- Is it safe?
- Is it effective?
- Is it caring?
- Is it responsive to people’s needs?
- Is it well-led?
These questions therefore formed the framework for the areas we looked at during the inspection.