This service is rated as Good
overall.
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? – Good
We carried out an announced comprehensive at EdgCARE GP Surgery as part of our inspection programme. This is a private community family doctor service and the lead GP is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
Our key findings were:
- The service had clear systems to keep people safe and safeguarded from abuse.
- Clinicians assessed needs and delivered care and treatment in line with current legislation, standards and guidance.
- The service had diagnosed 10 cancers that had been missed when the patient had contact with another service which was mostly due to a lack of monitoring during the Covid-19 pandemic.
- The provider developed a model whereby they coordinated a virtual Multi-disciplinary Team (MDT) including NHS GPs, working together to further the care of complex and often vulnerable elderly patients.
- Staff had the skills, knowledge and experience to carry out their roles.
- Staff treated patients with kindness, respect and compassion.
- The service respected patients’ privacy and dignity. Leaders were knowledgeable about issues and priorities relating to the quality and future of services. They had the capacity and skills to deliver high-quality, sustainable care.
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care