Updated 21 December 2021
Health Finder Pro Ltd headquarters are based at Units 207-208 China Works, 100 Black Prince Road, London, SE1 7SJ. Health Finder Pro Ltd was registered with the CQC on 21 August 2020 to provide the regulated activities of Treatment of Disease, Disorder and Injury; and Transport services, triage and medical advice provided remotely.
Health Finder Pro Ltd provide prisoners access to medical treatment within court settings for the Prison Service and Her Majesty’s Courts and Tribunals Service (HMCTS). Prison Custody Officers are able to contact the service via a secure telephone advice line and speak directly to a Health Finder Pro Doctor if there are any medical concerns regarding a prisoner. The Doctor will provide medical advice which may result in advising an ambulance to be called or the deployment of a paramedic who will undertake a site visit to the court to provide treatment for the prisoner which may include assessment and treatment of an injury; a medical interview to assess, organise and administer a prisoner’s medicine; assessment and treatment for alcohol and drug withdrawal; blood sugar checks for prisoners with diabetes; and assessment and treatment for pain relief requests. In some courts for which Health Finder Pro Ltd provide a service, paramedics may provide video consultations for prisoners.
The service employs a Registered Manager, five doctors, five paramedics, an Operations Manager and three administrative staff.
The service operates from 09:00am to 17:00pm Monday to Friday and 09:00am to 13:00pm on Saturday.
Information about the service can be found at: www.hfproltd.co.uk
How we inspected this service
Prior to our inspection, a ‘Provider Information Return’ was received from the service and reviewed.
During our visit we:
• Spoke with the Chief Executive Officer who was the Registered Manager for the service and staff based at the service headquarters.
• Received written interview responses from a non-clinical staff member of the service.
• Looked at the systems in place for the running of the service.
• Viewed a sample of key policies and procedures.
• Explored how clinical decisions were made.
• Listened to five recorded telephone calls between Prison Custody Officers and a Health Finder Pro Doctor and reviewed five on-site consultation records undertaken by paramedics.
To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:
Is it safe?
Is it effective?
Is it caring?
Is it responsive to people’s needs?
Is it well-led?
These questions therefore formed the framework for the areas we looked at during the inspection.