The Care Quality Commission
  • Remote clinical advice

Health Finder Pro Head Office

Overall: Good read more about inspection ratings

Units 207-208, China Works, 100 Black Prince Road, London, SE1 7SJ (020) 7326 4268

Provided and run by:
Health Finder Pro Limited

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Health Finder Pro Head Office on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Health Finder Pro Head Office, you can give feedback on this service.

1 November 2021

During a routine inspection

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Health Finder Pro Ltd as part of our inspection programme of Independent Health Providers. This was the first inspection of this service after the provider had registered with the CQC on 21 August 2020.

Health Finder Pro Ltd provide prisoners access to medical treatment within court settings for the Prison Service and Her Majesty’s Courts and Tribunals Service (HMCTS). Health Finder Pro Ltd exclusively provides this service for all courts in Wales and the North of England. Health Finder Pro Ltd employs five doctors and five paramedics who cover various regions of Wales and the North of England.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of the regulated activities: Treatment of disease disorder and injury, and Transport services, triage and medical advice provided remotely.

The Chief Executive Officer is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons.’ Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Our key findings were:

  • The service had good systems to manage risk so that safety incidents were less likely to happen. When they did happen, the service learned from them and improved their processes.

  • The service routinely reviewed the effectiveness and appropriateness of the care it provided.

  • The service had enough clinical staff with the right qualifications, skills, training and experience to keep patients safe from avoidable harm and to provide the right treatment.

  • Systems for the management of stock of equipment carried by the paramedics and medicines stored in Court safes were operating effectively.

  • The service involved patients in decisions about their care and treatment and took into account their individual needs.

  • The service had ensured staff had appropriate inductions and training to cover the scope of their work.

  • Staff stated they worked well together as a team.

  • There was a strong focus on continuous learning and improvement at all levels of the organisation.

Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care