Prince Alfred Residential Care Home

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Staff were able to describe the culture and foundation of the organisation. Staff fed back the organisation was a good place to work and they felt valued and cared for. The provider had taken steps to ensure staff had processes to follow if they needed to speak up, and these were clearly communicated through team meetings and staff newsletters. Governance systems were in place and were robust. Everyone fed back they liked the registered manager and felt they were approachable.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

All of the staff we spoke with, without exception told us they felt they could raise things and speak up when needed. One member of staff said “I would 100% raise any issues. This place is for the residents and I make sure they are supported.” Another member of staff told us "I have raised a concern and it was dealt with by the manager. I can't remember the specific details but I felt comfortable to raise my concerns. The managers always reiterate to me that if I feel worried I can speak with them."

There were processes in place to ensure staff had the freedom and autonomy to speak up when needed. We saw there was a whistle blowing policy in place which clearly described the escalation process if staff felt they needed to raise any concerns. There was an open door procedure at the home were staff could speak to the registered manager anytime. We also saw feedback was gathered from staff and any suggestions were acted upon by the registered manager. Staff were also encouraged during team meetings and daily catch ups to share any issues or concerns.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

The staff we spoke with told us they would recommend the home and they enjoyed working for the organisation. One member of staff said "I have been here 8 years, I love it." Another member of staff told us about the staff survey and how staff are encouraged to complete this.

There was a robust and comprehensive approach to auditing within the organisation. We saw audits completed internally by the registered manager every month, which would identify some missing information and generate action plans. There was also an auditing tool completed by the regional manager every few months which took into account the audits of the registered manager, the completed actions, and sampled other audits and experiences, such as the dining experience, within the home.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.