• Care Home
  • Care home

Archived: Glebe Court

Overall: Good read more about inspection ratings

Morton House, 12-14 Lewisham Park, London, SE13 6QZ (020) 8297 0637

Provided and run by:
The Salvation Army Social Work Trust

Important: This service was previously registered at a different address - see old profile

Latest inspection summary

On this page

Background to this inspection

Updated 5 November 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team

This consisted of one inspector and one Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses a residential care service.

Service and service type

Glebe Court is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. Glebe Court is temporarily based at Morton House and is due to relocate to its original location in September 2019.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection visit was unannounced.

What we did

Before the inspection, we looked at information we held about the service including notifications sent to us. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection

We spoke with six people using the service and three relatives. We spoke with the registered manager, an administrator, activities co-ordinator and three members of care staff. We looked at four care records and related medicine administration records (MAR). We looked at four staff records and other documents relating to the management of the service. We also completed general observations of the service.

After the inspection

We continued to seek clarification from the provider to validate evidence found in relation to people’s care and support and information related to the management of the service. We received feedback from a health and social care professional.

Overall inspection

Good

Updated 5 November 2019

About the service

Glebe Court is a residential care home. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. At this inspection there were 29 people aged 65 and over living at the service. The service can support up to 40 people.

People's experience of using this service

People said they felt safe living at the service. Staff understood and followed the provider’s safeguarding policy to keep people safe and protect them from the risk of abuse. Risks identified were associated with people’s health and well-being and these were managed in an effective way.

There were enough staff available to meet people’s individual care and support needs.

People had enough to eat and drink during the day that met their nutritional needs and preferences.

People and relatives commented positively about the variety of activities provided at the service. The activity co-ordinator involved people in activities to meet their individual interests.

People and relatives were involved in pre-assessments before living at the service. Staff were reported to be kind and caring towards people and provided care in a dignified and respectful way. People’s end of life care and support needs were assessed and managed in line with people’s wishes.

People were supported with taking their medicines as prescribed. Medicines administration records were completely accurately. People had access to health care services when their needs changed.

A complaints process was in place so people could make a complaint about any aspect of their care.

Rating at last inspection

The previous rating for this service was Good (The inspection report was published on 23 February 2017).

Why we inspected

This was a planned inspection based on the rating of the service at the last inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.