30 July 2019
During a routine inspection
Glebe Court is a residential care home. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. At this inspection there were 29 people aged 65 and over living at the service. The service can support up to 40 people.
People's experience of using this service
People said they felt safe living at the service. Staff understood and followed the provider’s safeguarding policy to keep people safe and protect them from the risk of abuse. Risks identified were associated with people’s health and well-being and these were managed in an effective way.
There were enough staff available to meet people’s individual care and support needs.
People had enough to eat and drink during the day that met their nutritional needs and preferences.
People and relatives commented positively about the variety of activities provided at the service. The activity co-ordinator involved people in activities to meet their individual interests.
People and relatives were involved in pre-assessments before living at the service. Staff were reported to be kind and caring towards people and provided care in a dignified and respectful way. People’s end of life care and support needs were assessed and managed in line with people’s wishes.
People were supported with taking their medicines as prescribed. Medicines administration records were completely accurately. People had access to health care services when their needs changed.
A complaints process was in place so people could make a complaint about any aspect of their care.
Rating at last inspection
The previous rating for this service was Good (The inspection report was published on 23 February 2017).
Why we inspected
This was a planned inspection based on the rating of the service at the last inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.