Peak Home Assist

Updated 29 June 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by an inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats and specialist housing.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 23 May 2022 and ended on 14 June 2022. We visited the location’s office on 23 May 2022.

What we did before the inspection

We reviewed information we had received about the service since registration. We sought feedback from the local authority and professionals who work with the service. We used all this information to plan our inspection. The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make.

During the inspection

We spoke with six people who used the service and eight relatives about their experience of the care provided. We spoke with five members of staff including the provider and registered manager. This included face to face and telephone conversations.

We reviewed a range of records. This included three people’s care records and medication records. We looked at two staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.

Updated 29 June 2022

About the service

Peak Home Assist is a domiciliary service providing personal care and support to up to people in their own homes. At the time of our inspection there were 16 people using the service.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

The care people received at the service was safe. There were protocols in place for reporting and dealing with any concerns relating to people’s safety and wellbeing. Medicines were managed safely, and people received the support they required with their medicines. They were enough staff to meet people’s need in a timely and person-centred manner.

Staff were skilled to meet the requirements of their role. The provider had an enhanced training programme within the service. Staff had the knowledge and experience to support people with managing their health needs and supported them to access health care service when needed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were kind and compassionate. They treated people like they mattered. They promoted people’s privacy and supported them with dignity and respect. Staff took steps to involve people in decisions about their care.

The care people received was tailored to their individual needs. People’s care plans contained detailed information on their needs, preferences and choice. Staff had easy access to care plan and their practice reflected the information in care plans.

The service was led by an experienced registered manager. The culture within the service promoted inclusion and person-centred care. There were systems in place to monitor that people received a good quality of care. People, their relatives and staff had good experience of the service and could contribute to further improvement within the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 11 November 2020 and this is the first inspection.

Why we inspected

This was a planned inspection based on the date of registration.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.