We carried out a review of the data available to us about Peak Home Assist on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Peak Home Assist, you can give feedback on this service.
Peak Home Assist is a domiciliary service providing personal care and support to up to people in their own homes. At the time of our inspection there were 16 people using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
The care people received at the service was safe. There were protocols in place for reporting and dealing with any concerns relating to people’s safety and wellbeing. Medicines were managed safely, and people received the support they required with their medicines. They were enough staff to meet people’s need in a timely and person-centred manner.
Staff were skilled to meet the requirements of their role. The provider had an enhanced training programme within the service. Staff had the knowledge and experience to support people with managing their health needs and supported them to access health care service when needed.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff were kind and compassionate. They treated people like they mattered. They promoted people’s privacy and supported them with dignity and respect. Staff took steps to involve people in decisions about their care.
The care people received was tailored to their individual needs. People’s care plans contained detailed information on their needs, preferences and choice. Staff had easy access to care plan and their practice reflected the information in care plans.
The service was led by an experienced registered manager. The culture within the service promoted inclusion and person-centred care. There were systems in place to monitor that people received a good quality of care. People, their relatives and staff had good experience of the service and could contribute to further improvement within the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 11 November 2020 and this is the first inspection.
Why we inspected
This was a planned inspection based on the date of registration.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.