- Care home
Nova House
Report from 11 December 2023 assessment
Contents
Ratings
Our view of the service
Nova House is a residential care home which provides personal care for older people, some of whom were living with dementia. We completed our on-site assessment visit on 18 December 2023, off site activity was completed on 18 and 19 December 2023. We looked at 5 quality statements; Safeguarding; Involving people to manage risks; Safe and effective staffing; Independence, choice and control and Equity in experiences and outcomes. The service provided safe and effective care and support to people. Staff encouraged people to be involved in decision making and people were given choice and control over their care. Staffing levels were sufficient to support people appropriately.
People's experience of this service
People felt safe at Nova House. They told us that staff knew them well and were responsive to their needs. People and their relatives were given regular opportunities to express feedback. People told us they were confident that any concerns would be addressed in a timely manner.