Nova House

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People had their care and support needs assessed by experienced staff before moving to the home. A comprehensive pre-assessment was carried out and documented to make sure that the home had the right staff with the right skills and training to meet people’s needs. After moving to the home people’s needs were under regular review with any changes noted on care plans and associated documents. This ensured that people received the best care appropriate to their needs.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The registered manager and all of the staff we spoke with understood the importance of treating people fairly regardless of any cultural or health and social differences they had. Several people lived with dementia and we observed staff taking time with people, explaining what tasks they wanted to support them with and making them feel comfortable. People responded in a positive way, smiling and cooperating with staff to achieve desired outcomes.

Staff had received equality and diversity training and a policy was in place to support the ethos at the home that everyone was treated with fairness and were protected from any form of discrimination. Care plans were person centred and considered people’s differences and equality characteristics. A newsletter was produced that contained articles about the home, interesting and topical articles and details of upcoming events including people’s birthdays.

People were treated with respect having regard for their equality characteristics. People were able to chose what and where they wanted spend their time and how to occupy their time. Most people enjoyed spending time in the communal areas and we observed friendship groups had developed among people. Some however chose to spend most of their time in their own rooms. Activities were provided for people and these were a combination of group activities and 121 time spent with people in their rooms. A person said, “Have entertainment every afternoon now, singing we choose.” A loved one who visited each day said, “Been here since May so quite new. They have no family, I’ve been a friend, used to look after their car. They are in the same corridor, so see each other every day. Clean and tidy always dressed appropriately. Staff are friendly, always looks and smells pleasant, everyone very kind and keep me updated as I am the only person they have.”

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.