Normanton Lodge Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

The service promoted people’s independence. People had choice and control over their care. People were supported to maintain relationships, networks, interests and hobbies that were important to them.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People and relatives told us their independence was promoted as much as possible. They confirmed they were supported to maintain relationships with those important to them. People’s religious needs were supported. People were able to choose how they spent their day. For example, one person said, “We can get up when we want to, it is different from day to day. I make my own breakfast and then come down to sit in the lounge. I am not interested in the activities so after lunch I go back to my room and relax then make my own tea.” Relatives told us about a range of seasonal events and activities the service provided, “[Person] does activities on a daily basis, entertainers visit to help mentally stimulate the residents, [person] enjoys the newspaper and crossword.”

Staff were committed to promoting independence where possible. One staff member told us, “We are here to promote independence, not take it away from people.”

People were observed to be given choices, for example during mealtimes. People’s independence was promoted where possible. Activities were available for people to get involved with throughout the day. For example, we observed a chair-based exercise class taking place during our assessment.

Care records showed people’s independence was promoted where possible. For example, suitable risk assessments were in place to support people to continue to use kitchen equipment. A comprehensive activities programme was in place and arranged by activities co-ordinators. A bistro area connecting the 2 units was used to support people to socialise and enjoy events altogether.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.