Normanton Lodge Care Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People’s equality, diversity and human rights needs were understood and protected by staff and the provider’s policies. Further improvements were highlighted by people and their relatives in relation to ongoing communication about people’s day to day care and support and feeding back to the service.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We received some feedback that improved communication and meetings would enable people and their relatives to share feedback about the care provided and understand how feedback was acted upon. However, people and relatives told us the service made reasonable adjustments as required. For example, sourcing specialist equipment and aids.

Staff and leaders confirmed they had received equality and diversity training. They explained a 6-page profile within people’s care plans detailed key information about people’s diverse needs, and support needed to remove any barriers. This was able to be shared to support people to access services, such as in the event of an emergency.

Relevant policies were in place to protect people from discrimination and staff had received training in equality, diversity and human rights. People’s care records showed accessibility needs were assessed and any barriers were identified to improve people’s experience. For example, any adaptive aids people required to access the service, or information.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.