- Care home
Meadowview Care Home
Report from 4 October 2024 assessment
Contents
Ratings
Our view of the service
Date of assessment 9 and 14 October 2024. Meadowview Care home is a ‘care home’ which provides accommodation and personal care as a single package under one contractual agreement. The home supports older people and people living with dementia and supports up to 40 people. Risks were not always robustly managed and information in records was often inconsistent. There were times when staff were less available to meet people’s needs and some shortfalls in staff training and access to regular supervision and appraisal. Medicines were not always safely managed although people received the medicines they were prescribed. Some areas of the home needed updating and consideration needed to be given to storage arrangements to ensure means of escape were consistently kept clear from cleaning equipment. The provider was responsive in addressing areas of concern raised. People’s needs were assessed and care plans implemented, although these had not all be reviewed recently. People were happy with the support they received, and staff worked together with other services to support people. People’s consent was requested before care was provided and where people lacked capacity the requirements of the Mental Capacity Act were followed. People were supported by kind and caring staff who knew them well. People felt they had choice and their independence was promoted. People received personalised care although care records needed improving. People’s views and feedback were sought and people felt able to raise concerns. People’s experience varied in how they were supported with activities and interests. The service was not always proactive in supporting people to plan for the future. Systems for checks of the quality of the service were not being used effectively to identify areas of shortfall and ways to continually improve. Staff told us the registered manager was approachable, and people and families told us they would recommend the service as a good place to live.
People's experience of this service
People spoke highly of the staff team and described them as being kind and caring. Generally, people felt there were sufficient staff to attend to their needs. One person commented, “I do use the buzzer if I need anything. Sometimes if they are busy elsewhere, they can take some time but it’s not too bad.” The home had a consistent staff team, and staff knew people well and understood their needs. People felt confident that staff were available, knew them well and had appropriate training. One relative commented, “I can see that the staff know how to deal with [family member’s specific conditions] and handle it very well.” People were encouraged to do as much as they could for themselves, and their choices and decisions were respected. People spoke positively about the food and people’s weight was stable.