Meadowview Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. At our last inspection we rated this key question good. At this inspection the rating has remained good. This meant people did not always feel well-supported, cared for or treated with dignity and respect.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. People and families spoke highly of the staff. One person commented, “The staff are wonderful with me I can’t speak highly enough of them.”

The service treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. People generally received personalised care that met their needs by staff who knew them well. One family member commented, “They are really good with [family member] I can see that every time I visit, and they know them well.”

The service promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People were mostly provided choices about what they did on a day to day basis and were free to spend time where they wished. People told us that independence and choice was promoted. One person commented, “I can do my own thing but if I need help, they are there.”

The service listened to and understood people’s needs, views and wishes. Staff respond to people’s needs in the moment and acted to minimise any discomfort, concern or distress. We observed staff were generally quick to respond to people’s request for assistance. However, where people needed the additional support of two members of staff, we noted there were occasional delays in how quickly support was provided.

The service cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. The registered manager spoke highly of the team and told us that they take a flexible approach to support the staff team where possible.