- Care home
Stratfield Lodge Residential Home
Report from 8 October 2024 assessment
Contents
Ratings
Our view of the service
Stratfield Lodge Residential Home is a residential care home, registered to provide accommodation and personal care for up to 17 people with diverse and complex support needs. At the time of our assessment 17 people were living there. Our assessment was carried out between 11 October and 15 October 2024. We looked at 5 quality statements at this assessment. Safeguarding processes were robust and staff spoke knowledgably regarding reporting potential abuse. Processes in the home ensured people were protected from avoidable harm. Potential risks to people were well managed and there were enough appropriately trained, skilled staff on each shift to ensure people were cared for and supported safely. People’s rights were fully respected, and consent was sought from people. People were given choice in how they spent their day and were involved in their care. Care plans and records were person centred. People had access to a wide range of health and social care professionals to ensure they received timely, individualised care. Staff had completed training in equality and diversity and people were treated with respect and dignity. Governance systems were in place to ensure oversight of the service.
People's experience of this service
People's feedback about the service they received was overwhelmingly positive. People told us they thoroughly enjoyed living at Stratfield Lodge Residential Home. They told us the care staff knew them well and had the skills and knowledge to provide their care and support in ways they preferred. People felt involved in their care and felt listened to and respected. People told us the staff were kind, friendly and treated them all with dignity and patience. People were supported to live their lives as they wished ensuring their independence was maintained. The atmosphere at the home was happy, friendly and relaxed. People were chatting and laughing with staff who knew them well. The registered manager and senior team were approachable and provided clear support and guidance for staff. Staff felt fully supported in their roles and told us, “I love my job”. A health and social care professional told us, “Working with Stratfield Lodge, I have had a positive and professional relationship with both the staff and management. I believe the home is well-led and functions efficiently, providing a high standard of care to its residents.”