- Care home
Summerley Care Home
Report from 16 October 2024 assessment
Contents
Ratings
Our view of the service
Date of Assessment: 31 October to 6 November 2024. Summerley Care home is a residential care home providing support to older people and people living with dementia. People’s health conditions and associated risks were now assessed and managed safely. There were enough staff to respond to people’s individual needs. Staff were recruited safely and now received appropriate training and supervision. Staff were trained to raise and respond to safeguarding concerns both internally and to external agencies. The service was clean and well maintained. Medicines were stored, documented and administered safely. People’s needs were assessed and reviewed. People and where needed, their relatives were involved in decisions about their support. Staff worked within the Mental Capacity Act 2005 framework and made best interest decisions for people where needed. People’s nutritional needs were met and they had access to health care services. People were supported by staff who treated them with kindness and respected their dignity. Staff ensured people’s care and support met individual needs and preferences. People’s independence and autonomy was promoted through the design of the service and through activities. Staff described how well-being at work was valued by the provider. People received person-centred care by staff who knew them well. There was a system in place for responding to concerns or complaints. People’s individual communication methods were identified and met. Staff followed people’s end of life wishes which were documented in their care records. The service was led by a dedicated management team. There was now a range of effective quality monitoring processes in place. The registered manager looked for opportunities to continually improve the service. Staff were able to raise concerns and told us managers were approachable and supportive.
People's experience of this service
People and their relatives told us the service felt safe. Comments included, “[Person] is safe there. They were at another home where they could not keep [person] safe. Summerley has applied different policies as well as security to ensure my loved one is safe.” People said they were cared for by staff who were respectful and supportive. One person said, “I love it here, it comes naturally to them. I get on with the girls.” People and where needed, their relatives, told us they were involved in decisions about their care and their opinions were respected. One person said, “They are always willing to do anything I ask.” A relative commented, “Yes, it is always discussed and I feel well informed.” People told us staff contacted healthcare professionals when needed and in a timely way. People’s relatives were kept informed of professional input and were welcomed to attend appointments. A relative said, “They (staff) go with [person], and I go along as well. It is all very friendly.” People said they were happy with the food and choices available. A person told us, “The food it lovely, I love it. I choose what I want.” People enjoyed the activities and were consulted on what they wanted to do inside and out of the service. A relative said, “I participate in the activities. I think they are fabulous and I help out when the drummers are in. I still do a bit of dancing with my loved one; it’s a great bit of fun. It’s so heart-warming to see everyone smiling and laughing.” We received positive feedback about the running of the service, comments included, “To me, it couldn’t be better, I’d obviously rather be at home, but as far as anywhere else is concerned, I’m pleased to be here.” And, “The key thing is it is a home from home. The staff too are brilliant and my loved one feels absolutely comfortable.” Some people could not directly tell us about their experience. Throughout our visit we observed care that was dignified, responsive, and supportive.