Summerley Care Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last inspection we rated this key question requires improvement. At this inspection the rating has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. Pre-admission assessments provided an overview of what and who was important for the person. A relative told us about their loved one’s experience and said, “The process of admission as I remember it, was easy.” A staff member told us about the admission process and said, “After the assessment, we set up the care plan same day, we chat to the resident and families and try to build up a picture, a ‘this is me form’ is filled out by families.” People were also invited to complete ‘this is me’ forms.

The service planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. People’s nutrition and hydration needs were assessed and met. Catering staff were made aware of people’s dietary needs. We observed and people told us they enjoyed the food. One person said, “The food is lovely, I love it. I choose what I want.” People’s weights were monitored and any concerns were escalated to healthcare professionals.

The service worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. Staff liaised with health and social care professionals to ensure information was shared in a timely way. A visiting healthcare professional told us, “All staff know the patients on a professional level, know patient’s preferences, likes and dislikes. Also, they are very good with managing patient’s dementia needs and very good with distraction. Staff are very supportive and are very quick to pick up if they have any concerns about a patient.”

The service supported people to manage their health and wellbeing to maximise their independence, choice and control. The service supported people to live healthier lives and where possible, reduce their future needs for care and support. People were supported to access a range of health care professionals. A person said, “I think they would contact a doctor for me if I was under the weather, luckily I haven't had that experience.” Records confirmed a range of professional advice was sought in relation to people’s changing needs to reduce the need for future care needs.

The service routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. People’s care records confirmed regular reviews were completed, and staff monitored people on a day to day basis, where needed referrals to healthcare professionals were made. A staff member gave an example of improvements for a person following professional advice and said, “We managed to get chair raisers in place, we got advice and got ideas to make it easier and more comfortable for [person], I saw a change in their mobility in general. I would say [person] was a lot more communicative, they would come into the kitchen and speak with staff.”

The service told people about their rights around consent and respected these when delivering person-centred care and treatment. Staff asked people for consent throughout our visit for various decisions and understood their right to decline. Consent forms were in place for a range of reasons, including consent to receive personal care, these forms were completed by people or, when needed, by their legal representative. When people lacked capacity to make decisions, mental capacity assessments were undertaken and best interest decisions were made, people’s backgrounds and experience were considered when making decisions.