Park Lodge

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People were supported by staff to understand their right to have choice and control and to make decisions about how their care was provided. People were supported to maintain relationships that were important to them. Their friends and family were free to visit them when they wished. People took part in activities that supported their independence, health and wellbeing.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People were supported to see their friends and family regularly. One person told us they visited their friends independently every week and stayed with family most weekends. People told us they enjoyed going on trips with their friends and family. One person told us they liked to go shopping with their family member to buy their clothes. Another person told us they were going out to the pub for a meal with their family. People undertook activities at the service and in the community which supported their independence, health and wellbeing. People talked to us enthusiastically about their daily routines, hobbies and interests. Two people told us about the courses they attended weekly at college and how this was helping them to learn important life skills. Another person told us they could have a weekly visit from a massage therapist if they wanted this.

People’s records reflected their choices and decisions and informed staff how their care and support should be provided. There was information about their likes and dislikes and their preferred routines and how they wished to spend their day. People had individualised programmes of activities which were based on their preferences, ability and level of independence. These were easily accessible to people so that they knew what they would be doing and when.

Staff understood people had a right to have choice and control and make decisions about how their care was provided. A staff member told us, “I know people have rights to certain standards and I do what needs to be done to make sure people get these standards of care.” Staff made sure people could see their friends and family when they wished. A staff member told us, “We have a lot of things going on here. Family are very involved in people’s lives here. Some more than others. A lot of people go home a lot.” Staff supported people to take part in activities to support their independence, health and wellbeing. A staff member said, “I am the driver and everyday people are out and about. Yesterday I took people to Rose Hill. Today 2 people went to college and tomorrow again. Thursday we are going to a café and the library. Sunday we take people to church.”

Staff knew people well and conversations were chatty and friendly and focussed on topics that were important to people, for example, important events and occasions in people’s lives. People told staff how they would like to be supported to mark special occasions, for example, one person was planning a birthday party with staff’s help. Staff offered people choice, for example about how they would like to spend their time that day or what they would like for lunch. We saw when a person was preparing to go out for a walk with a staff member they were offered a choice of which hat and scarf they wanted to wear. During the lunchtime meal, staff made sure that each person had their personal mug to drink from and people were given a choice of drinks and food to eat. People were encouraged to do as much for themselves as they wanted, for example, preparing their lunch or doing their laundry. When a family member arrived to visit the service, they were greeted warmly by staff and supported to see their relative in the privacy of their bedroom. Staff understood routine was important to people and for people who were attending activities in the community, staff made sure they were supported to do this in a timely way. People that stayed at home were encouraged to do 1-2-1 activities with staff.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.