Park Lodge

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

People were supported to understand their right to consent and empowered to make their own decisions when involved in planning how their care and support was provided. Staff understood the importance of ensuring people understood what they were consenting to and obtaining people’s consent before they delivered care. The provider had made improvements since our last inspection and was now working within the principles of the Mental Capacity Act (MCA) to lawfully obtain people’s consent to care.

This service scored 54 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Assessing needs during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

At our last inspection of the service we found the provider had not been working within the principles of the Mental Capacity Act (MCA). The provider had taken action and made improvements. People’s records showed mental capacity assessments had been completed with people and their representatives. People’s capacity and ability to consent was taken into account, and people and their representatives had been involved in planning their care and support. Where people could not make decisions and consent to their care, there were processes in place to make sure any decisions would be made in their best interests.

We spent time with people to learn more about their experiences of using the service. People’s feedback did not highlight any concerns about their rights around consent.

Staff empowered people to make their own decisions about how their day to day care and support was provided. They understood people’s capacity to make decisions through verbal or non-verbal means. A staff member told us, “When I come in the morning, I start my day by checking in with people and asking for permission to provide care and support. If people don’t want this I will give them more time if they don’t want this straight away.” Another staff member said, “You talk to people and use their communication style to seek consent. I ask people for consent and explain what I would like to do and ask if it’s ok with them. If people are not sure, I explain how and why I am doing this.”