Park Lodge

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People received care and support from staff that reflected their individual needs, including those related to protected characteristics under the Equality Act. People were involved in planning and making decisions about their care so that it was centred around them and their needs. People received the most appropriate care for them as the service made reasonable adjustments where necessary.

This service scored 54 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People received care that was centred on them and their specific needs, resulting in positive outcomes. A relative told us, “The care that [family member] gets is excellent. [Family member’s] keyworker is wonderful with [them]. [Family member] is always clean and tidy and always looks nice and very well cared for.”

Staff provided care and support to people that reflected people’s choices and preferences. Staff made sure people were happy and comfortable with the care they wanted to provide and listened to people’s thoughts and views about this. If people wanted to have their care provided in a different way, staff respected this and delivered this in line with people’s wishes.

Staff were able to explain their role in respect of each person they supported without having to refer to people’s records. This was because they knew the person, their needs and their preferences, well.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in experiences and outcomes during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.