Ryhope Manor Care Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Whilst people and staff raised no concerns regarding the assessment of people’s needs and care delivery; we identified shortfalls relating to people’s specific medical conditions, meeting people’s social needs, pressure area care, medicines management and the use of specialist equipment and nutritional needs. These shortfalls posed a risk to people’s health and safety and were a breach of Regulation 12 (Safe care and treatment). People and relatives generally spoke positively about meals at the home. We identified however, the home’s menus did not demonstrate how people were being offered the government’s recommended 5 portions of fruit and vegetables a day. In addition, there was no separate menu for people who required a modified textured diet. Staff explained that sometimes people who required this type of diet received repetitive meals. These shortfalls constituted a breach of Regulation 9 (Person centred care). Following our feedback, management staff took action to address some of the issues identified and formulated an action plan to address the outstanding areas. People and relatives told us that staff supported people to access health and social care services which met people’s needs.

This service scored 42 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Whilst people and staff raised no concerns regarding the assessment of people’s needs; we identified shortfalls regarding the assessment of risk relating to people’s specific medical conditions, pressure area care, medicines management, the use of specialist equipment and nutrition. These shortfalls posed a risk to people’s health and safety. Following our feedback, management staff took action to address some of the issues identified and formulated an action plan to address the outstanding areas.

Whilst people and staff raised no concerns regarding care delivery; we found records did not always confirm care was delivered in line with best practice guidance in relation to people’s specific medical conditions, pressure area care, medicines management, the use of specialist equipment and nutritional needs. These shortfalls posed a risk to people’s health and safety. People and relatives generally spoke positively about the meals at the home. We found however, the home’s menus did not demonstrate how people were being offered the government’s recommended 5 portions of fruit and vegetables a day. In addition, there was no separate menu for people who required a modified textured diet. Staff explained that sometimes people who required this type of diet received repetitive meals. Following our feedback, management staff took action to address some of the issues identified and formulated an action plan to address the outstanding areas.

There was a system in place to help ensure staff and health and social care services worked together. People told us staff supported them to access health and social care services. We received mixed feedback from health and social care professionals; one professional told us their advice was not always followed; another spoke positively about the care which was provided.

Whilst people and relatives told us that staff supported people to access health and social care services; we found an effective system was not fully in place to ensure risks relating to people’s health and wellbeing were identified and actioned. We identified shortfalls relating to people’s specific medical conditions, meeting people’s social needs, pressure area care, medicines management, the use of specialist equipment and nutrition which posed a risk to people’s health and wellbeing. Following our feedback, management staff took action to address some of the issues identified and formulated an action plan to address the outstanding areas.

Whilst people and staff did not raise any concerns about the monitoring of people’s care and treatment; we identified shortfalls in relation to this area. Staff were not monitoring one person’s clinical observations in line with their care plan and records did not always evidence that medicines management followed best practice guidance to ensure people experienced positive outcomes. We also identified issues relating to people’s specific medical conditions, pressure area care, the use of specialist equipment and nutritional needs which posed a risk to their health and wellbeing. Following our feedback, management staff took action to address some of the issues identified and formulated an action plan to address the outstanding areas.

Whilst people told us staff asked for consent prior to providing care and support; records did not fully evidence how staff followed the principles of the Mental Capacity Act. Mental Capacity Assessments had not been carried out for certain decisions. Following our feedback; the registered manager told us this had been addressed.