Ryhope Manor Care Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Whilst people and staff did not raise any concerns about the person-centred care provided; we found people’s care plans were not always accurate or up to date. We identified shortfalls relating to people’s specific medical conditions, meeting people’s social needs, pressure area care, medicines management, the use of specialist equipment and people’s nutritional needs which posed a risk to people’s health and wellbeing. This was a breach of Regulation 9 (Person-centred care); Regulation 12 (Safe care and treatment) and Regulation 17 (Good governance). Records did not evidence that the provider’s complaints policy was followed. Written responses to complainants had not been carried out. This was a breach of Regulation 16 (Receiving and acting upon complaints). Records relating to people’s end of life wishes were not always person centred. The registered manager was organising additional training in relation to end of life care for staff. People and relatives told us that staff supported people to access health care services.

This service scored 43 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Whilst people and staff did not raise any concerns about the person-centred care provided; we found people’s care plans were not always accurate or up to date. We identified shortfalls relating to people’s specific medical conditions, meeting people’s social needs, pressure area care, medicines management, the use of specialist equipment and nutrition which posed a risk to people’s health and wellbeing. Following our feedback, management staff took action to address some of the issues identified and formulated an action plan to address the outstanding areas.

Whilst people and staff told us that people were supported to access health and social care services; we identified shortfalls relating to people’s specific medical conditions, pressure area care, medicines management, the use of specialist equipment and nutrition. This posed a risk to people’s health and wellbeing. We received mixed feedback from health and social care professionals; one professional told us that their advice was not always followed; another spoke positively about the care which was provided. Following our feedback, management staff took action to address some of the issues identified and formulated an action plan to address the outstanding areas.

Since 2016 onwards all organisations that provide publicly funded adult social care are legally required to follow the Accessible Information Standard (AIS). The standard was introduced to make sure people are given information in a way they can understand. The standard applies to all people with a disability, impairment or sensory loss and in some circumstances to their carers. An effective system to ensure people or their representatives were given timely information about the cost of people’s care was not fully in place. We observed people did not always have the information they needed to make choices at mealtimes. Following our feedback, management staff took action to address some of the issues identified and formulated an action plan to address the outstanding areas.

Records did not evidence that the provider’s complaints policy was followed. Written responses to complainants had not been carried out. Following our feedback, the registered manager told us that this would be addressed. People and most relatives whom we spoke with at the time of the assessment, told us they had not raised any concerns or complaints and explained that the registered manager was approachable.

People and relatives told us staff supported people to access health care services. Staff understood people had a right to receive the care and support that met their specific individual needs and could describe how they did this. Health and social care professionals told us they were involved in people’s care when required.

People had equal opportunities to access care and support. Staff were aware of people’s needs and how these were met. Policies and procedures were in place to help ensure people’s rights were upheld.

Records relating to people’s end of life wishes were not always person centred. The registered manager was organising additional training in relation to end of life care for staff. Whilst we did not discuss this area with people, we did discuss with the registered manager who told us they would work with people, their families and health care professionals, to ensure people’s needs were met at this important time. We received mixed feedback from health care professionals about end-of-life care. One professional stated that staff provided good end of life care; another professional told us they had raised concerns regarding a person’s end of life care.