Chandler Court

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Staff treated people as individuals and listened to their views. People had the opportunity to share their views on the care and support they received. The management of the service ensured everyone could access the care, support and treatment they needed when they needed it. Staff worked to ensure that everyone had good experiences and outcomes in spite of any barriers they might face. The values and ethos of the service supported this.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People and the relatives we spoke with did not raise any concerns in relation to being treated equally and fairly. Staff treated people as individuals, and listened to people's views. One person told us, “I’ve never seen discrimination here. I couldn’t be in a better place”.

Staff had received training in equality and diversity and understood the requirements to ensure everyone's voices were heard and their rights protected. Staff told us they treated people as individuals and there was a diverse staff team who were able to use their knowledge of other languages to support people whose first language was not English.

The provider’s equality, diversity and inclusion policy contained relevant information for staff to follow, to protect people’s rights to equality and their human rights. The policy guided staff on ensuring equality, diversity and inclusion was embedded into practice. There were a range of processes in place for people to make their voices heard and people felt able to share their views and raise concerns.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.