Updated 19 February 2024
People could access services when they needed to, without physical or digital barriers, including out of normal hours and in an emergency. People were given support to overcome barriers to ensure equal access. Leaders understood the challenges to patient access and responded to take account of people’s needs, including those with urgent needs. Services were designed to make them accessible and timely for people who were most likely to have difficulty accessing care. The provider prioritised, allocated resources and opportunities as needed to address inequalities and achieve equity of access.